Artificial Intelligence
AI may be the answer. First, establish the question.
Independent advice on AI assistants, agents, automation and autonomous workflows for senior leaders.
The business question
Do not start with “Where can we put AI?”
Start with “What are we trying to improve?”
EXCO 8 assesses the process, data, integration, security, governance, human oversight, operational risk and economics before recommending a technology.
AI Assistant
Support a person.
Useful for information access, drafting, summarisation, analysis and decision support.
AI Agent
Perform a defined workflow.
Useful when a task can be delegated with clear permissions, controls and measurable outcomes.
Autonomous Agent
Operate with limited intervention.
Requires a higher threshold for data quality, controls, monitoring and failure handling.
Traditional Automation
Often the better answer.
Predictable, rules-based processes may be cheaper and safer to automate conventionally.